If you have an item in need of repair, please complete and submit the online repair form prior to shipping your item.
Then return the item to:
At CTI, we take pride in the technical support we offer our customers. Rest assured you're never alone once you've purchased CTI.
Should you have a question at any time, don't hesitate to turn to us for help. Technical support is available by E-Mail, phone, mail, or FAX.
For most questions, E-Mail is by far the best option. Having your TCL code in front of us to look at and try out on our system is a great help in figuring out a problem. Give as thorough an explanation as possible, attach a copy of your TCL code if appropriate, and E-Mail to email@example.com. We'll check things out and E-Mail you back an answer, including updated TCL code if necessary.
If your question requires you to send us a schematic of your layout, or other hardcopy, FAX or mail are probably your
best options. Our FAX number is (410) 882-8393. For technical support by mail, send your question to:
PO Box 9535
Baltimore, MD 21237
Also, don't hesitate to turn to our online User's Group for help or advice. Many "veteran" users have likely
already tackled the same model railroad control situations you're now facing. We never cease to be amazed by the
ingenuity exhibited by our users, and by their willingness to help one other. The CTI User's Group is sponsored by Yahoo,
and it's absolutely free. Click here for info on how to join.
Voice: (410) 404-0101 firstname.lastname@example.org PO Box 9535 Baltimore, MD 21237